Privacy Policy - ApniJanSeva

Apni Jan Seva ("Company," "we," "us," "our," or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

A. Information You Provide Directly

Registration Information: When you create an account, we collect your name, email address, phone number, password, and profile information.
Service Booking Information: When you book a service, we collect details about the service, location, date, time, and any special requirements.
Payment Information: We collect billing address, payment method details (processed securely through third-party providers).
Communication: When you contact us, we collect messages, feedback, and support inquiries.
ID Verification: For providers, we may collect identity documents (ID front/back) and other verification details.

A. Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, and search queries.
Location Data: Approximate location based on IP address or GPS (with consent on mobile apps).
Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience.

C. Information from Third Parties

Payment processors and gateway providers
Social media platforms (if you link your account)
Third-party analytics providers

2. How We Use Your Information

We use collected information for the following purposes:

To create and manage your account
To process bookings, payments, and service delivery
To provide customer support and respond to inquiries
To send promotional emails, newsletters, and updates (with your consent)
To personalize and improve our services
To prevent fraud and secure our platform
To comply with legal obligations and resolve disputes
To conduct research and analytics

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With vendors who assist us (payment processors, hosting providers, email services).
With Service Providers/Partners: When you book a service, relevant details are shared with the service provider.
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In case of merger, acquisition, or bankruptcy.
With Your Consent: For any other purposes with your explicit permission.

We DO NOT sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure password storage, and regular security audits. However, no online platform is completely secure. We recommend using strong passwords and enabling two-factor authentication.

5. Your Rights & Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications anytime
Data Portability: Request your data in a portable format

6. Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations. You can request deletion at any time, subject to legal and business requirements. Booking history and transaction records may be retained for accounting and legal purposes.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

9. Children's Privacy

Our Service is not intended for individuals under 18 years old. We do not knowingly collect information from children. If we become aware of such collection, we will take immediate action to delete it.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@apnijanseva.in
Phone: +91 98765 43210

11. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Service indicates acceptance of the updated policy.